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Terms and Conditions – LCG Expeditions

Last updated: September 2026

1. Price Validity

Published rates are valid for operations whose total payment or confirmation deposit is received between January 5, 2026 and January 5, 2027. After this date, a new quote will be required. Prices are subject to change due to force majeure or supplier increases. Any variation will be notified before confirming the booking.

2. Bookings

Deposit to confirm booking (non-refundable per penalty table):

2 to 4 people: 40%

5 to 6 people: 35%

7 to 10 people: 30%

Deposit deadline: 80 days before arrival in Peru.

Grace period: 10 calendar days (no penalty).

Final balance:

New clients: 40 days before the trip (no grace).

Returning clients: 35 days before the trip + 5 days of grace.

Late payment: A 5% charge applies on the amount owed.

Cancellation for non-payment: If payment has not been received 10 calendar days after the deadline, the booking is automatically cancelled and 100% of the deposit is retained.

Reminders: We send an email reminder 7 days before the deadline and another one 24 hours before.

3. Cancellation Penalties

Time of cancellation Refund on total paid
Before final payment (between 79 and 41 days) 0% (deposit retained)
Between 40 and 31 days before the trip 50%
Between 30 and 16 days before 25%
15 days or less 0%

4. Booking Modifications (up to 30 days before the trip)

Date change (entire group):

2-4 people: $250 + fare difference

5-9 people: $400 + fare difference

10+ people: $600 + fare difference

Subject to availability. Does not apply if the change is due to force majeure.

Passenger reduction: The standard penalty table applies on the cancelled passenger's value. The non-refundable balance becomes credit for future bookings (valid for 12 months).

Passenger increase: $150 per additional passenger + fare difference. Subject to availability.

Name change:

Up to 30 days before: no charge

Between 29 and 15 days before: $100 per passenger

Less than 15 days: $200 per passenger (subject to airline rules)

Hotel category change: $250 per booking + fare difference.

No-show: 0% refund. No future credit applies.

5. Cancellation by the Operator

If for reasons attributable to LCG Expeditions we must cancel a confirmed service, we offer:

100% refund of the amount paid + 10% compensation as credit for a future booking.

Alternative of equal or higher category at no additional cost.

6. Traveler Medical Emergency (with medical certificate)

Cancellation: 90% credit of the amount paid (valid for 18 months).

Transfer of the booking to another passenger at no charge.

7. Overbooking

In the unlikely event of overbooking at a lodge or hotel, the client will be relocated to an establishment of equal or higher category. If not possible, 200% of the unprovided night will be refunded.

8. Force Majeure

Border closures, natural disasters, pandemics or other causes beyond human control:

100% credit transferable to any person or date (valid for 12 months).

No cash refund applies.

9. Claims

Any claim for unprovided service must be reported in writing within 48 hours after the incident. After this period, no claims will be accepted.

10. Travel Insurance

Travel insurance is not included in the package price. However, every passenger must hold travel insurance covering medical assistance, cancellation and emergency evacuation. Clients are responsible for holding this insurance before the trip starts. We can recommend options if needed.

11. Liability

LCG Expeditions acts solely as a tour operator organizing services provided by third parties (hotels, airlines, transport, guides, etc.). We are not responsible for:

Delays, cancellations or losses caused by airlines or other independent suppliers.

Theft, accidents, illness or personal injury during the trip.

Force majeure.

Immigration or customs decisions.

Our maximum liability for any claim is limited to the refund of unprovided services, up to a maximum amount equivalent to the contracted package value.

By confirming a booking, the client accepts these conditions.